Rockstar is recruiting for a company that provides innovative software and services for urban forestry, GIS, and green infrastructure management. Their tools and data help cities, organizations, and consultants plan, preserve, and enhance the urban forest – creating greener, healthier communities. They are at an inflection point – scaling their customer support and professional services operations while fundamentally rethinking how they deliver support through AI, automation, and smarter processes. They are looking for a strategic, technically strong leader to own this transformation: someone who can manage a team through change, bring order to complexity, and build a support operation that’s dramatically more efficient and scalable than what exists today.
About the Company
They are at an inflection point – scaling their customer support and professional services operations while fundamentally rethinking how they deliver support through AI, automation, and smarter processes. They are looking for a strategic, technically strong leader to own this transformation:



someone who can manage a team through change, bring order to complexity, and build a support operation that's dramatically more efficient and scalable than what exists today.
The Role
This is a hands-on leadership role. The Manager will manage a team of 6 (employees and contractors) across customer support and professional services, owning both the day-to-day execution and the strategic direction of how the company supports customers. Today, nearly 60% of the company's PS team's work requires direct database access – writing SQL queries, diagnosing data issues, performing migrations. While they are actively building UI tools to reduce this dependency, database expertise will remain critical for the foreseeable future. The right person brings real technical depth here, not just management experience.
The Manager will also inherit a large backlog with multiple stakeholder groups – internal CSMs, services teams,

📌 Head of Professional Services (Perú)
🏢 Rockstar
📍 Perú