Sr. Project Manager (UCaaS / CCaaS – Zoom & RingCentral)
Full-Time | Operations
Location: Remote (PST Timezone)
Job Description:
Senior Project Manager – UCaaS / CCaaS Implementations
Client:
This position is in partnership with a client of UniTriTeam, a leader in delivering cloud communications and digital transformation solutions across enterprise environments.
About the Role:
UniTriTeam is seeking a highly skilled and results-driven Senior Project Manager to lead end-to-end UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) implementation projects. This role will focus primarily on Zoom and RingCentral platforms, supporting enterprise customers through complex cloud communications deployments.
The adecuado candidate is experienced in VoIP technologies, cloud communications infrastructure, and structured project delivery methodologies. You will serve as a key liaison between customers, engineering teams, and internal stakeholders to ensure seamless implementations that are delivered on time, within scope, and aligned with customer expectations.
This role requires strong leadership, exceptional communication skills, and the ability to manage multiple high-priority deployments in a fast-paced, client-facing environment.
Key Responsibilities:
UCaaS & CCaaS Project Delivery:
Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms.
Develop detailed project plans, timelines, milestones, and delivery frameworks.
Coordinate technical deployment, configuration, testing, and go-live activities.
Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution.
Client & Stakeholder Management:
Act as the primary point of contact for customers throughout the project lifecycle.
Conduct kickoff sessions, weekly status meetings, and post-implementation reviews.
Translate technical requirements into clear project deliverables and expectations.
Proactively manage risks, issues,
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