About Us
Infosys is a general leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

We are seeking an experienced CoPilot Studio Agentic Developer to join our team as a Level 3 (L3) Support Resource, responsible for handling advanced incidents, service requests, and escalations related to Microsoft Copilot Studio-based agentic solutions. The candidate will serve as the final escalation point for complex technical issues, perform root cause analysis,



implement permanent fixes, and continuously enhance agentic solutions to ensure optimal performance and reliability.

Required Skills & Qualifications
1.Experience developing, configuring, and supporting Microsoft Copilot Studio (formerly Power Virtual Agents) solutions.
2.Experience with Power Platform (Cloud Flows, connectors, expressions, connection references, and troubleshooting).
3.Experience providing L3 / Advanced Application Support, including incident management, root cause analysis, service requests, and production support escalations.
4.Knowledge of Power Platform Administration, solution deployments, environment management, and ALM processes.
5.Experience troubleshooting integrations, APIs, custom connectors, SharePoint Online, Microsoft 365 services, and authentication issues.
6.Understanding of Microsoft Entra ID (Azure AD), MFA, role-based access control, and support

📌 CoPilot Studio Agentic Developer (Lima)
🏢 Infosys
📍 Lima