Own onboarding for new Team and Business customers
Run quarterly business reviews with the top 40 accounts
Lead the customer-advisory board (8–12 customers, quarterly meetings)
Sit in the engineering Friday demo so handoffs to product are frictionless
Build the playbook for the next 2 hires on the CS team
What we're looking for
5+ years in CS, account management, or onboarding at a SaaS company
Have run a CS function (even of 1) end-to-end
Comfortable in spreadsheets and the product UI — you can run your own QBR data pulls
Strong written communication — most customer touchpoints are async
Like building processes from scratch; the playbook here doesn't exist yet
📌 Customer Success Lead (Pacobamba)
🏢 Huble | Time Tracking & Client Invoicing
📍 Pacobamba
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.