We are looking for an IT Specialist (Remote - LATAM)

Join one of the leading and fastest-growing private interpreting companies in
the United States We are seeking a motivated, detail-oriented, work-from-home
IT Specialist to support our technical operations and help ensure seamless
service delivery.

Essential Duties and Responsibilities:

* Provide technical support to interpreters, assisting with day-to-day issues
related to internet connectivity, PC or headset setup, audio problems, and
more.
* Supervise and monitor Mattermost channels, ensuring technical issues are
addressed promptly and without delay.
* Collect and review system check pictures as part of the onboarding process
for new hires.
* Perform maintenance tasks on HLS’ servers to ensure optimal performance and
reliability.
* Set up emails and user profiles for our direct clients within the Boostlingo
portal.
* Ensure our company website remains up-to-date, online, and functioning
correctly.
* Provide technical assistance to clients through our HelpDesk line, resolving
issues swiftly and effectively.





Professional Qualifications and Experience:

* University or college degree in IT or a related field is preferred.
* Advanced knowledge of end-user experience, with the ability to troubleshoot
common technical problems.
* Experience with programming, server management, and/or website maintenance.
(Preferred technologies: Linux, Ubuntu, Plesk, cPanel, PHP, and MySQL).
* Proficient in Next.js 15, TypeScript, Django Channels, PostgreSQL + Redis
* Fluency in English (both written and spoken) is required.

Skills:

* Strong organizational skills, with the ability to multitask and manage
competing priorities.
* Eagerness to learn and adapt to new technologies and processes.
* Excellent communication skills, both technical and non-technical, to
effectively support interpreters and clients.
* Ability to work independently and as part of a remote team, demonstrating a
high degree of self-motivation.

About the Pos

📌 IT Specialist (Lima)
🏢 Homeland Language Services
📍 Lima