Overview

Reports directly to the Practice Manager and serves as a key point of contact for patients, providers, and staff. Responsible for scheduling patient appointments, completing patient registration and admission processes, obtaining demographic and financial information, verifying insurance coverage, securing referrals and authorizations, resolving billing issues, and providing exceptional customer service. This role serves as a liaison between patients, nurses, physicians, and other healthcare team members to ensure a positive patient experience and efficient clinic operations.

Responsibilities

Schedule and coordinate patient appointments according to established guidelines.
Interview patients and complete pre-registration, registration, and admission processes.
Verify insurance eligibility, benefits, referrals, authorizations, and pre-certifications.
Process referral requests and obtain authorization numbers within required timeframes.
Receive, direct, and respond to incoming telephone calls.
Communicate effectively with patients, providers, insurance companies,



and internal departments.
Collect co-payments and perform cashiering functions as needed.
Enter patient dispositions, diagnostic codes, charges, payments, and related information accurately.
Resolve outstanding billing and registration issues.
Maintain accurate patient records and demographic information.
Perform routine clerical and administrative duties to support clinic operations.
Provide outstanding customer service and create a welcoming environment for patients and visitors.
Perform other duties as assigned within the scope of the position.

Qualifications

Education
High School Diploma or GED required.
Experience
Minimum of two (2) years of experience in a clinical office, insurance, patient registration, front desk, or other healthcare-related setting with extensive patient registration and insurance experience.
Preferred Qualifications
Two to four years of clerical and customer service e

📌 Coordinator Outpatient Services | Nocatee Outpatient Rehab Clinic | Full-time | Days (Raymondi)
🏢 UF Health
📍 Raymondi