We are seeking a growth-minded Senior CRM Specialist to own and elevate our end-to-end user communication ecosystem.

Key Responsibilities

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Configuration and management of user communication (push & in-app & email)

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Collaboration with cross-functional departments and teams (Business Development, Product, Marketing, and Creative Lab) to develop and maintain a consistent content plan

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Analysis of key network KPIs (ER, IR, LTV) and user lifecycle

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Regular data analytics, including hypotheses, A/B tests, campaign effectiveness, etc

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Reporting on region-specific metrics and communication performance

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Testing of new mechanics and content

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Exploration of the user database to identify insights and growth opportunities

Skills, Knowledge and Expertise

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Experience in CRM/Email/targeted marketing

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Experience working with large user databases

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Proficiency in generating reports and visualizing data (Tableau, Looker, Google Sheets)

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Experience in constructing and analyzing product funnels

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Ability to design sequences of triggered communications

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Proficiency in working with User Engagement platforms

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Fluency or working proficiency in Portuguese

Job Benefits

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Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.

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Develop your professional skills with access to mentoring, career consulting, and learning programs.

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Collaborate with teams around the world and gain international experience through our General Talent Exchange Program.

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Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

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Work alongside people who take initiative, speak openly, and challenge themselves to grow.

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Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location

📌 Senior CRM Specialist (Lima)
🏢 Indrive
📍 Lima