Role Responsibilities

We are seeking a proactive and customer-focused professional to support and maintain business-critical applications across Peru and Argentina. This role is responsible for ensuring application stability, operational continuity, and the timely resolution of incidents and service requests.
- Ensure the stability, availability, and operational continuity of business-critical applications.
- Manage incidents, service requests, and problem tickets through ServiceNow, meeting agreed service levels.
- Provide application support for billing, JD Edwards, branch operations, and other core business systems across Peru and Argentina.
- Troubleshoot and resolve application, database, and integration issues in .NET-based environments.
- Perform root cause analysis and implement improvements to reduce recurring incidents.
- Maintain and enhance legacy applications using .NET, Oracle Database, and Microsoft SQL Server.
- Participate in testing, deployments, release validations, and post-production support.
- Create and maintain technical documentation,



including support procedures, test evidence, incident records, and knowledge base articles.
- Collaborate with business users and general engineering teams to resolve issues and deliver continuous improvements.

Role Requirements
- Bachelor’s degree (completed or in progress) in Computer Science, Software Engineering, Information Systems, or related field.
- 2+ years of experience supporting and maintaining enterprise applications in a multinational environment.
- Experience with .NET, C#, Visual Studio, Oracle Database, and/or Microsoft SQL Server.
- Knowledge of SQL, application troubleshooting, and production support.
- Experience using ServiceNow or similar ITSM tools for incident and request management.
- Understanding incidents, problems, and change management processes.
- Familiarity with web technologies and integrations (HTTP, XML, JSON, REST APIs, JavaScript).
- Experience in testing, release validati

📌 Software Engineer (Lima)
🏢 Western Union
📍 Lima