Description
About MyOutDesk
Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended general teams.
Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.

About the Role
We are looking for organized, service-driven professionals to support U.S.-based healthcare organizations with administrative and operational tasks. This is not a clinical role — you will be providing back-office and customer-facing support including scheduling, insurance verification, patient coordination, and medical records management. If you have experience supporting U.S. healthcare clients from a BPO environment, or a strong administrative background and an interest in healthcare — we want to hear from you.

Key Responsibilities

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- Schedule, confirm,



and reschedule patient appointments accurately.
- Handle inbound and outbound calls with patients, providers, and insurance companies professionally.
- Verify insurance eligibility and benefits through U.S. payer portals.
- Support prior authorization requests and follow up until resolved.
- Accurately document and maintain patient records in EHR or CRM systems.
- Process referrals and coordinate care navigation tasks as needed.
- Monitor work queues and meet daily productivity and quality targets.
- Handle all patient information in full compliance with HIPAA protocols.

You're a Match If You Have

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- Handled patient scheduling or insurance verification for U.S.-based healthcare clients.
- Worked with EHR platforms such as Epic, Athena, or eClinicalWorks.
- Processed prior authorizations or medical billing for U.S. payers.
- Operated under HIPAA compliance and strict documentation standards.

Requiremen

📌 PE - Healthcare Support Associate (US Clients) (Lima)
🏢 MyOutDesk
📍 Lima