The Sales Executive will lead Sagelane's membership sales function end-to-end owning sales strategy, team building, forecasting, and national account strategy while also serving as the operational backbone for day-to-day Multifamily operations and administrative support.
Responsibilities
Sales Strategy
- Own and evolve overall sales strategy across all channels and market segments.
- Support hiring for future sales team members; coordinating the process, setting hiring strategy, and defining KPIs to evaluate candidates and new hires
- Build and maintain sales forecasts, tracking pipeline health against revenue targets.
- Coach and develop sales team members, providing ongoing performance feedback and skill-building.
- Develop and execute a national account strategy for key and enterprise-level partners.
- Deliver weekly reporting to the CEO on sales performance, pipeline status and forecasts.
CRM & Pipeline Management
- Maintain and update the CRM system daily, ensuring all lead and member records are accurate and current.
- Log all customer interactions and manage the full lead pipeline through each stage of conversion.
- Generate regular sales reports and performance dashboards for leadership.
Multifamily Operations Support
- Monitor multifamily activity and serve as the first point of contact for washers.
- Troubleshoot the washer app and queue issues.
- Serve as operational support to the on-site team during operational hours.
- Assess on-site team workload to correctly assign tickets, ensuring operational efficiency.
- Monitor customer interactions during shift to ensure timely, quality resolution
- Track wash counts per employee each shift.
- Ensure customers with missing vehicles are contacted proactively before their scheduled wash is missed.
- Follow up on customer status when a vehicle is missing, coordinating with the sales team as needed
Administrative & Documentation
- Manage, respond to, escalate when necessary, and resolve customer inquiries via