About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About The Role
OpenLoop is looking for an
Implementation Manager
to join our team in Lima, Peru. In this role, you will be responsible for supporting the implementation and management of clients within an OpenLoop service line care vertical. You will execute defined project plans, coordinate with cross-functional teams, and ensure timely delivery of implementation milestones. The idóneo candidate will have experience working with technology systems and supporting program or project delivery.
What You'll Do
- Contribute to all phases of the implementation process, ensuring client requirements are met with precision and efficiency.
- Deliver implementation projects that include onboarding new clients,
configuring enhancements, and addressing escalated issues.
- Build and maintain project plans (e.g., GANTT charts) to track timelines, agenda, recaps, deliverables, and risks.
- Escalate risks and blockers proactively to leadership.
- Execute and test system configurations to adapt the software to specific client workflows.
- Troubleshoot issues and propose workarounds within current capabilities to meet expectations.
- Support the evolution of implementation processes for greater efficiency.
- Participate in client status calls and serve as a trusted partner in managing updates and communications.
- Ensure alignment with all stakeholders throughout the implementation process.
- Work closely with multiple internal teams teams to ensure successful go-lives and smooth post-implementation experiences.
- Bridge gaps across teams to address client needs and system performance.
- Maintain thorough project documenta
📌 Implementation Specialist (Provincia de Lima)
🏢 Openloop
📍 Provincia de Lima
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