Foundever™ is a general leader in the customer experience (CX) industry. With
170,000 associates across the globe, we’re the team behind the best experiences
for +750 of the world’s leading and digital-first brands. Our innovative CX
solutions, technology and expertise are designed to support operational needs
for our clients and deliver a seamless experience to customers in the moments
that matter.
Our Core Values are:
* Creativity: Make it simple, lead the change.
* Commitment: Aim for better, impact for the good.
* Connection: Share experiences, grow together.
JOB SUMMARY
We are looking for a talented and committed Customer Support Agent to follow up
on customer health related topics and provide support as required. This role
interacts with customers regarding medical and pharmacy benefits, eligibility
and claims inquiries, billing and general requests.
Main Responsabilities
* Advocate for the member and/or caller by making the interaction hassle-free.
* Compassionately own problem through to resolution on behalf of the member in
real-time or through comprehensive and timely follow-up with the member.
* Effectively ensures members are connected to appropriate specialists and/or
enrolled in the correct programs, based on members’ needs and eligibility.
* Compassionately respond to and resolve member service inquiries in one single
call.
* Accurately capture member grievances and file determination requests.
* Compassionately educate members about the fundamentals of health care
benefits.
* Offer Next Best Actions on the account and follow up appropriately.
* Assist members in appointment scheduling to proactively address gaps in care.
* Provider education and choosing a quality care provider.
* Maximizing the value of their health plan benefits.
* Complete follow-up with members as appropriate.
Requirements
* At least 18 years old
* High School Diploma
* Peruvian Citizenship or work permit
* Strong Computer Skills
* Experience in customer service
📌 Representante de Atención al Cliente Bilingüe (Lima)
🏢 Foundever®
📍 Lima
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