ABOUT US

LiuGong is a general leader in construction machinery, recognized for innovation, reliability, and over 65 years of experience in building equipment that powers infrastructure and industry worldwide.

POSITION SUMMARY The Call Center Analyst is responsible for monitoring, analyzing, and improving the performance of call center operations. This role focuses on data-driven insights to enhance customer service quality, operational efficiency, and agent productivity. The analyst serves as a key bridge between operations, workforce management, and quality assurance teams. WHAT YOU WILL DO

Monitor ticket and request system via WhatsApp/QR

Classify and categorize types of requests

Create work orders in GCSS and assign to teams

Follow up on open orders

Conduct post-resolution satisfaction surveys

Maintain an archive of customer records and profiles

Daily/weekly reports (volume, response, satisfaction)

Meet LIUGONG CARE standards WHAT YOU BRING

Education

Bachelor's Degree in Administration, Executive Secretarial,



Communications or related careers Experience:

Minimum 3-4 years in customer service, call center or administrative coordination

Desirable: experience in heavy equipment/machinery/mining industry

Ticketing or CRM management Technical Skills:

Operating systems (Windows, MacOS)

Collaborative tools (Google Workspace, Microsoft 365)

Software de tickets/GCSS

WhatsApp Business (QR codes, automation) Competences

Excellent written and verbal communication

Patience and empathy with customers

Organization and multitasking

Problem-solving with criteria

Customer orientation and results

Attitude of service and willingness to learn Languages:

Fluent in [English / Spanish / both as required]. Are you ready to become our new colleague? Please apply and submit your english resume, indicating salary expectations. Positions based in our office in Lima - Peru

No visa sponsorship will be provided.

📌 Analista de Centro de Llamadas (San Isidro)
🏢 LiuGong Peru
📍 San Isidro