About MyOutDesk
Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended integral teams. Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term careers while contributing meaningfully to growing U.S.-based teams.

About the Role
We are hiring Bilingual Customer Service Representatives to support a range of U.S.-based clients across industries including healthcare, real estate, finance, and professional services. Depending on placement, your responsibilities may include handling inbound and outbound calls, managing client accounts, scheduling appointments, processing requests, or supporting administrative workflows — all in a professional, U.S.-facing environment.

If you have solid BPO or call center experience, strong English, and you're looking for a stable full-time position with real benefits from Day 1 — this is your opportunity.

What You'll Be Doing

- Handle inbound and outbound calls, emails, and chat interactions with U.S.-based clients professionally.
- Resolve inquiries, process requests, and follow up until every case is closed.
- Schedule appointments, update records, and maintain accurate documentation.
- Log all interactions in CRM systems with clean, accurate notes.
- Meet daily and weekly KPIs — call volume, resolution rate, response time, and quality scores.
- Follow defined SOPs, escalation protocols, and client-specific procedures.
- Support additional administrative or operational tasks depending on client needs.

Who We're Looking For

- 2+ years of experience in a customer service, call center, or BPO role — supporting U.S.-based clients preferred.




- Strong spoken and written English — C1 preferred.
- Comfortable handling inbound and outbound calls in English daily.
- Experience with CRM or ticketing platforms (any).
- Organized, reliable, and consistent — you follow through on every interaction.
- Your last 3 positions should reflect an average tenure of at least 1 year per role; this will be verified during the screening process.
- Bachelor's degree or relevant experience preferred.

Salary & Benefits

- Starting salary range: S/ 2,200 – S/ 2,500 per month based on experience.
- Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General).
- 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations.
- Private health insurance — Rímac EPS coverage from the start.
- Long-term placement with a single dedicated U.S. client.
- Fixed U.S. business hours — no rotating shifts.
- Exposure to U.S. business standards, tools, and professional culture.
- Career growth opportunities — many of our Associates grow with the same client for years.

IMPORTANT: When applying, please upload your resume in English.

Job Type: Full-time

Pay: S/.2,200.00 - S/.2,500.00 per month

Application Question(s):

- This role is 100% on-site in San Isidro, Lima. Can you commute daily?
- Do you have 2+ years of experience supporting U.S.-based clients in a customer service or BPO role?
- Your last 3 positions should reflect an average tenure of at least 1 year per role. Can you confirm this is documented on your resume?
- This role offers S/ 2,200 – S/ 2,500/month under Régimen General from Day 1 — including full statutory benefits (CTS, gratificaciones, vacaciones, AFP/ONP) and private health insurance through Rímac EPS. Does this compensation package align with your expectations?

Work Location: In person

📌 Bilingual Customer Service Representative (Perú)
🏢 MyOutDesk
📍 Perú