Candidates must live in: Lima, Peru

Candidates must be comfortable working 5 days a week, on a flexible shift of 9 hours, between 5am to 5pm PDT/PST About EDGE

EDGE is building a bridge between top general talent and innovative companies shaping the future of healthcare. We connect exceptional professionals with organizations developing transformative solutions across healthcare, insurance, and emerging health technologies. About the Role

We're looking for customer-focused professionals who are passionate about delivering exceptional support across multiple languages. If you have strong communication skills, enjoy helping people, and are comfortable working in a fast-paced environment, we'd love to hear from you.

In this role, you'll primarily support English-speaking customers while also assisting customers in your secondary language when needed. You'll be part of an international team serving U.S.-based customers. What You'll Do

Handle inbound and outbound customer calls professionally.

Deliver exceptional customer service while resolving customer inquiries and concerns.

Accurately document customer interactions and case details.

Navigate multiple systems and applications while speaking with customers.

Primarily support English-speaking customers.

Assist customers in your assigned secondary language when required.

Follow established workflows, scripts, and client procedures.

Demonstrate empathy, professionalism, and strong problem-solving skills during every interaction. What We're Looking For

Candidates based in Lima. (No negotiable)

Mandatory: Fluency in Spoken English & Spanish





1-2 years of experience in customer service, call center, or phone support.

Strong communication, interpersonal, and active listening skills.

Comfortable working in a fast-paced, phone-based environment.

Reliable high-speed internet connection and a professional home workspace. Work Schedule

Full-time position (40 hours per week - 5 days a week).

Candidates must be flexible to work rotating shifts based on U.S. time zones (CST, EST, and PST).

Shifts are scheduled across Monday through Friday to provide 24-hour customer coverage.

Availability for occasional weekend shifts is considered a strong advantage. You'll Be Successful If You

Communicate clearly and stay calm and professional under pressure.

Are comfortable handling back-to-back phone calls.

Can multitask efficiently while maintaining attention to detail.

Enjoy helping customers and solving problems.

Our Hiring

Process

Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.

Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.

Client Interviews:



Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.

Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Why Choose

Edge?

Be part of a dynamic, global community that values your skills.

Work on projects that make a real difference in people's lives.

Enjoy a clear path for career growth and development.

Be a part of a people-first and talent-centric culture.

Talent

Boilerplate

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions.

The Edge Talent

Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis. Don't want to wait? Create your profile to increase your chances!: https://talent.onedge.co/

📌 Customer Support Representative (Lima)
🏢 Edge
📍 Lima