Job Title

Independencia ATC ES

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature, including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Essential Functions / Core Responsibilities

- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.




- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.

Candidate Profile

- Associate’s Degree in related technical discipline with six years of related technical experience preferred.
- Achieve and maintain recognized and applicable technical certification(s).
- Relevant technical expertise related to program (i.e., hardware, software, networ

📌 Independencia ATC ES (San Isidro)
🏢 Concentrix
📍 San Isidro