We are seeking a growth-minded Senior CRM Specialist to own and elevate our end-to-end user communication ecosystem.

Key Responsibilities

- Configuration and management of user communication (push & in-app & email)

- Collaboration with cross-functional departments and teams (Business Development, Product, Marketing, and Creative Lab) to develop and maintain a consistent content plan

- Analysis of key network KPIs (ER, IR, LTV) and user lifecycle

- Regular data analytics, including hypotheses, A/B tests, campaign effectiveness, etc

- Reporting on region-specific metrics and communication performance

- Testing of new mechanics and content

- Exploration of the user database to identify insights and growth opportunities

Skills, Knowledge and Expertise

- Experience in CRM/Email/targeted marketing

- Experience working with large user databases

- Proficiency in generating reports and visualizing data (Tableau, Looker, Google Sheets)

- Experience in constructing and analyzing product funnels





- Ability to design sequences of triggered communications

- Proficiency in working with User Engagement platforms

- Fluency or working proficiency in Portuguese

Job Benefits

- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.

- Develop your professional skills with access to mentoring, career consulting, and learning programs.

- Collaborate with teams around the world and gain international experience through our Integral Talent Exchange Program.

- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

- Work alongside people who take initiative, speak openly, and challenge themselves to grow.

- Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location

📌 Senior CRM Specialist (Lima)
🏢 Indrive
📍 Lima