Role and Responsibilities

Duties shall include but shall not be limited to:

- You will communicate and work with other functional groups to identify, review, maintain, align and improve cross-functional processes throughout the clinical programs.
- Providing guidance and training to team members as needed
- Monitor Clinical Operations process performance, Identify inefficiencies and areas for improvement of the existing workflows and processes
- You will be involved in tasks and decisions related to the development of new technologies and tools for the Clinical Operations Department to enhance operational efficiency and help implement them (working in partnership with the tech and wider Ops team)
- Response and problem-solving issues needing urgent response throughout the day as related to the virtual services offered.
- Take ownership of tasks and ensure efficiency of internal communications and processes
- Support KPI reporting and circulation to review trends




- You will interact with the Clinical Operations department staff (including Medical Leads) and project teams to provide guidance to resolve compliance issues.
- Identify and address problems and opportunities for the company and include management.
- Keep your line manager informed of all issues and suggest solutions as needed
- Future potential for oversight of teams such as telehealth agent / service lead

Skill Requirements/Preferences

- Has the ability to ‘make things happen’
- Excellent communication and relationship-building skills.
- Planning and Organisation Skills.
- Fluent in English writing and verbal.
- Great team player who maintains a positive outlook and believes in sharing skills and knowledge, to ensure success for all.
- Total proficiency with Microsoft programmes and ability to adapt to and learn new processes, technology and software packages.

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📌 International Clinical Operations Manager (Lima)
🏢 Teladoc Health
📍 Lima