Medium is seeking a VP of Global Support to redefine their worldwide Support organization. You'll own the strategy and performance of a global support team while modernizing processes through AI and automation.
This role requires deep technical expertise, strong operational leadership, and a passion for leveraging technology to enhance customer experiences. You will also work cross-functionally to improve product direction and support.
#J-*****-Ljbffr
Bachelor's degree in Engineering or related field
Technical support leadership, Operational excellence, AI-enabled support transformation, Cross-functional leadership, Deep technical credibility
Define and execute general support strategy, driving customer satisfaction and operational excellence., Lead and scale a high-performing organization across multiple regions., Drive transformation of Support through AI, automation, and knowledge management.

📌 Global Support Leader - Ai-Driven Excellence (Perú)
🏢 Medium
📍 Perú