Job Title

Leasing and Tenant Services Specialist (US Property Management)

Location

Remote

Time Zone

US Time Zones (EST–PST)

Role Overview

We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands‑on experience working in US property management is essential — candidates without this background will not be considered.

Key Responsibilities

- Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process
- Prepare and manage lease agreements, renewals, and related documentation
- Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances
- Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management
- Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently
- Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking
- Maintain up-to-date tenant records, lease files, and property data within property management systems




- Provide regular updates to property owners on occupancy, maintenance status, and tenant matters

Required Qualifications

- 1+ years of leasing or property management experience within the US residential real estate market
- Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination
- Working knowledge of US leasing practices, rental agreements, and tenant management processes
- Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.

Preferred Qualifications

- Experience in leasing for multi-family or single-family residential portfolios in the US
- Knowledge of US fair housing laws and tenant rights regulations
- Familiarity with online listing platforms such as Zillow, Apartments.com, or similar
- Spanish language proficiency

Tools & Technology

- AppFolio, Buildium, Yardi, Propertyware, or similar
- Google Workspace
- Slack, Zoom
- Zillow, Apartments.com, or similar listing platforms
- Task and project management tools (Asana, ClickUp, Trello)

#J-18808-Ljbffr

📌 Leasing and Tenant Services Specialist (Lima)
🏢 Hire Hangar
📍 Lima