About us:

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. The company emphasizes craftsmanship and exclusivity, with products designed to stand the test of time.

Who you are:

The IT Analyst is responsible for troubleshooting and resolving office and store IT issues, tracking and resolving service requests, and collaborating with the IT team and external vendors. The role requires clear communication, adherence to documented escalation procedures, and a proactive, detail-oriented mindset to support users in a dynamic environment.

What You’ll Do:

- Provide first- and second-level IT support via the company’s ticketing system, ensuring timely and accurate documentation of all work performed.
- Maintain detailed documentation of all support activities in the ticketing system and knowledge base, with clear, complete updates for every ticket.
- Manage IT inventory end-to-end: log hardware movements, track stock levels, maintain emergency spares, and coordinate replacement or repair while keeping asset records accurate.
- Set up accounts, devices, and other hardware for new hires (onboarding) and assist with login/password issues.
- Troubleshoot and resolve daily user requests for hardware, software, POS, peripherals, mobile devices, VOIP phones, and other store technology to maintain business operations.
- Guide users through problem resolution, identifying technical faults vs. user errors.
- Coordinate with third-party vendors for specialized repairs or problem resolution.
- Provide updates and maintenance for POS systems (remotely or in-store as needed).
- Collaborate with the IT team on projects, rollouts, and recurring maintenance activities.
- Travel occasionally within the U.S. for support needs or project work.
- Perform other duties as assigned.

Preferred Skills & Background:

- Experience working with fashion, luxury, retail, and/or lifestyle brands




- Familiarity with Retail Point of Sale (POS) applications
- Spanish language proficiency (written and/or verbal)
- Experience with SharePoint and/or Microsoft Copilot tools is considered an asset

Required Qualifications:

- Associate degree in IT or related field or relevant technical certifications
- 1–3 years of IT/Help Desk experience, including use of ticketing systems
- Networking knowledge, including TCP/IP
- Strong customer support skills, with the ability to communicate technical information to non-technical staff in a clear, user-friendly manner
- Team-oriented mindset and collaborative attitude
- Willingness to travel domestically and internationally for short business trips
- Ability to manage high ticket volumes (10–20 tickets per day, 50–100 per week)
- Knowledge of LAN/WAN, Wi-Fi troubleshooting, or VLANs
- Experience with enterprise conference room technologies (e.g., AV systems, video conferencing platforms, room scheduling systems)
- Ability to work in a growing and entrepreneurial team environment

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Salary information

As required by California salary transparency law, the expected base salary for this position is starting at $50,000. Various factors are considered when extending offers, including relevant skillset, training, years of experience, education, and our organizational structure. The company offers a competitive benefits package including health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.

Seniority level

- Entry level

Employment type

- Full-time

Job function

- Information Technology
- Industries: Retail Luxury Goods and Jewelry, Retail, and Retail Apparel and Fashion

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📌 IT Analyst (Lima)
🏢 Brunello Cucinelli
📍 Lima