Chief Concierge Mandarin Oriental Punta Negra, Mallorca is looking for a Chief Concierge to lead our Concierge team.

About the job Based at Mandarin Oriental Punta Negra, Mallorca, the Chief Concierge will oversee the daily operations of the concierge team, ensuring the highest standards of guest service and satisfaction.

The Chief

Concierge will act as the key point of contact for all concierge-related matters, working closely with other hotel departments to ensure seamless service delivery.

Responsibilities - Ensure smooth operations and exceptional service within the Concierge Team.

- Lead, train and manage the Concierge Team, fostering a culture of excellence and continuous improvement.
- Ensure customer satisfaction from pre‑arrival to post‑departure in accordance with the standards and procedures manual and the Legendary Quality Experience (LQE).
- Maintain and enforce FLHSS standards, monitoring compliance with MOHG health and safety audit.
- Arrange and oversee guest requests such as reservations for dining, entertainment, transportation and special events, ensuring priority access for guests.
- Handle all guest inquiries efficiently, from simple requests to highly personalised arrangements.
- Oversee transportation services, including private cars, airport transfers, and vehicle rentals.
- Provide detailed information on local attractions, cultural experiences, and shopping options to maximise guests' stay.
- Supervise luggage handling and storage requests, ensuring guest belongings are handled with care.
- Manage mail, messages, and parcels for both in‑house and future guests.
- Prepare guest itineraries,



ensuring customised experiences tailored to guest preferences.
- Establish and maintain relationships with luxury service providers such as restaurants, entertainment venues and personal shopping consultants.
- Perform any other reasonable duties as required by the Rooms Division Manager.

Qualifications Experience and Education

- Member of the Clefs d’Or, with a minimum of five years of experience in a Concierge role within a luxury hotel.
- Previous supervisory or managerial experience leading a Concierge team.
- Expert knowledge of the local luxury scene, including high‑end dining, exclusive events, cultural landmarks and luxury shopping.
- Expert knowledge of VIP guest handling, personal shopping, and exclusive service arrangements.

Technical Skills

- Strong communication skills in English and Spanish (additional languages are a plus).
- Proficient in Windows operating systems, Microsoft Office Suite (Excel, Word, Outlook) and concierge management systems (e.g., Alice, Alliants, Concierge Organizer).
- Strong negotiation and relationship‑management skills, working with external vendors and service providers.
- Flawless discretion and confidentiality, ensuring privacy and security for high‑profile guests.
- Strong understanding of SOPs, brand standards, and luxury hospitality service expectations.
- High attention to detail and strong focus on maintaining quality service and operational excellence.
- Strong decision‑making skills and ability to take responsibility and accountability for departmental outcomes. Our Commitment to You - Learning & Development. Your success is our success. We craft unique learning and development programmes for our team.

📌 Chief Concierge (Punta Negra)
🏢 Conservatorium Hotel
📍 Punta Negra