About MyOutDesk MyOutDesk is one of the largest and most trusted virtual staffing companies in the United States, connecting skilled bilingual professionals in Lima with U.S.-based businesses. Our clients run active pipelines and expect their Associate to keep CRM data clean, follow up consistently, and help move deals forward without dropping the ball.

They work with defined outreach cadences, pipeline stage rules, and performance targets — and they expect you to follow the process, log every interaction, and report accurately. Whether the role involves inbound lead management, outbound prospecting, or pipeline administration, the standard is the same: professional, consistent, and metrics-driven. If you've supported a U.S. sales team in a BPO or similar environment, that's the experience we're looking for.

The Role We're looking for organized, communication-savvy professionals to support U.S.-based sales teams. You'll keep the CRM current, follow up on leads and proposals, and make sure every opportunity is tracked, touched, and moved forward.

Key Responsibilities

- Manage and update CRM records — contacts, deal stages, notes, and activity logs
- Follow up with leads via phone and email at defined stages of the pipeline
- Make outbound calls for prospecting, re-engagement, or appointment setting as directed
- Handle inbound inquiries and qualify leads against defined criteria
- Schedule discovery calls, demos, and follow-up appointments for the sales team
- Send proposal follow-ups and track responses — flag stalled deals proactively
- Maintain pipeline accuracy and deliver regular status reports
- Execute outreach sequences and cadences using CRM or automation tools
- Meet weekly targets: call volume, follow-up rate, appointments set, and pipeline updates

You're a Match If You Have

- Managed a CRM pipeline for a U.S.-based sales team or client
- Made outbound calls or sent outreach emails in English as part of your role
- Worked with defined lead qualification criteria and escalation rules




- Hit weekly or monthly activity metrics in a sales support or inside sales role
- Operated within a BPO or remote support environment serving U.S. clients

Requirements

- 3+ years in sales support, CRM operations, or inside sales — BPO or U.S.-client experience required and must be documented on your resume
- Hands-on CRM experience (HubSpot, Salesforce, GoHighLevel, or similar) — required
- Strong spoken and written English — C1 preferred
- This position is on-site at our office in San Isidro, Lima — candidates must be able to commute daily
- Comfortable with outbound and inbound communication in English
- Your last 3 positions should reflect an average tenure of at least 1 year per role; this will be verified during the screening process
- Able to follow outreach SOPs, meet activity metrics, and report on pipeline status

Benefits

- Competitive salary based on experience
- Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General)
- 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations
- Private health insurance — Rímac EPS coverage from the start
- Long-term career placement with a single dedicated U.S. client
- Fixed U.S. business hours — no rotating shifts
- Exposure to U.S. business standards, tools, and professional culture
- Career growth opportunities — many of our Associates grow with the same client for years

Why MOD? One client. One relationship. You're not a seat in a campaign — you're a direct extension of a U.S. business that knows your name, values your work, and is built for the long term. This company is made up of genuinely good people who are investing in a long-term solution — not a quick fix. You'll have real ownership over the back office, work closely with a tight-knit team, and see the direct impact of your work every single day. If you're looking for stability, a team that values you, and a role where your skills truly matter — this is it.

Please upload your resume in English.

📌 PE - U.S. Client Support Associate - Sales Support & CRM Operations (Lima)
🏢 MyOutDesk
📍 Lima