Company Description:

Baltimore's trusted partner in real estate investment and property management, with over 10 years of experience delivering turnkey solutions from renovations to full-service management. As our portfolio grows, we are expanding our team to include a Client Success & Onboarding Manager who will guide new owners through a seamless onboarding experience, build strong client relationships, and provide proactive, ongoing support to ensure each property owner feels informed, confident, and positioned for long-term success.

Salary: $1,300 - $1,500 USD (monthly)

Roles and Responsibilities:

- Owner Onboarding: Lead the onboarding process for new property owners by ensuring all required documentation is completed and properly organized. Educate owners on company systems, tools, and processes, address questions or concerns, and clearly set expectations for next steps. Maintain proactive, daily communication to build trust and ensure a smooth transition.
- Client Success Management: Serve as the primary point of contact for a portfolio of property owners. Provide ongoing support by answering questions, offering guidance, and training owners on company software and tools.
- Proactive Communication & Property Updates: Regularly communicate with owners regarding updates, activities, and any relevant developments related to their properties. Anticipate needs and provide timely insights to keep owners informed and confident.
- Relationship Management & Strategic Support: Conduct monthly meetings with owners to review performance, discuss goals,



and align on strategies. Foster long-term relationships by ensuring owners feel supported and positioned for success.
- Customer Service Excellence: Deliver professional, responsive, and high-quality service in all interactions, ensuring a positive experience for property owners at every stage.

Skills:

- Analytical, solutions-oriented mindset with strong problem-solving skills and high attention to detail/accuracy.
- Highly organized self-starter; able to prioritize, multitask, and manage competing deadlines in fast-paced environments.
- Excellent communication and relationship-building skills, including a confident, professional phone presence.
- Customer-focused and adaptable to different personalities and situations.
- Tech-savvy: proficient with Buildium, LeadSimple, Propertymeld, Google Drive, and Microsoft Access.

Qualifications:

- Bachelor's degree in business administration, or related field (Preferred).
- 3+ years of experience in property management, Customer service, or related role
- Advanced English (written and spoken) required.
- High-speed wired internet connection (200 mbps min.)
- Windows 10/11 or Mac (4 GB RAM, Intel i5 or similar)

Physical Setting: Remote

Schedule: Monday – Friday 9:00 AM – 6:00 PM EST (1hr lunch)

Job Type: Full-time

Pay: S/.4,430.00 - S/.5,110.00 per month

Education:

- Bachelor's (Required)

Experience:

- property management: 2 years (Required)

Language:

- advanced English (Required)

Work Location: Remote

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