Customer Success Manager (LATAM - Remote)

Full-Time | Remote | US Eastern Business Hours

About the Role

Join a growing SaaS company that helps businesses manage leads, automate outreach, and streamline operations through one powerful platform. With over 440 active customers, we're looking for a Customer Success Manager based in Latin America (LATAM) to own the customer journey from onboarding through long-term success.

You'll work directly with the founder, lead customer calls independently, and play a key role in driving customer retention and product adoption.

Key Responsibilities

- Lead customer onboarding and implementation calls
- Run live product demos for prospects and trial users
- Drive customer adoption, engagement, and retention
- Proactively identify and prevent churn
- Configure and troubleshoot CRM workflows, automations, integrations, calendars, email/SMS, A2P registration, and number porting
- Handle support tickets and customer escalations
- Maintain CRM records and create SOPs and documentation

Requirements

- Experience in Customer Success, Onboarding, Technical Support, or Account Management for a SaaS product
- Working knowledge of GoHighLevel (GHL) or a similar CRM platform
- Strong understanding of workflows, automations, custom fields, and integrations
- Excellent spoken and written English
- Confident leading live calls with US-based customers




- Strong troubleshooting and problem-solving skills
- Customer-first mindset with excellent communication and de-escalation skills
- Self-starter who thrives in a fast-paced startup environment
- Available to work US Eastern business hours

Nice to Have

- Experience supporting GoHighLevel users
- Familiarity with land investing or real estate investing
- Experience with lead generation and outreach automation platforms

What We Offer

- Fully remote, long-term position
- Direct collaboration with the founder
- Clear career growth into Client Success or Operations leadership

Compensation

- $1,256/month (Evaluation Period)
- $1,300/month after 6 months
- $1,344/month after 18 months

If you're an experienced Customer Success professional who enjoys building processes, owning client relationships, and making a measurable impact, we'd love to hear from you.

Check JD and apply here: https://getcsm.com/were-hiring-customer-success-manager-with-go-high-level-experience/

Job Type: Full-time

Pay: S/.3,400.00 - S/.4,100.00 per month

Application Question(s):

- Are you located in LATAM?
- Have you worked in a Customer Success, Client Success, Onboarding, Technical Support, or Account Management role for a SaaS company?
- Do you have hands-on experience using GoHighLevel?

Work Location: Remote

📌 Customer Success Manager - For LATAM Residents (Perú)
🏢 GetCSM
📍 Perú