At TechBiz Integral, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Payments Acquiring Support Analyst to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities

- Build and maintain strong relationships with assigned clients and act as their primary point of contact.
- Gather, analyze, and document business requirements for change requests and enhancements.
- Coordinate solution delivery activities, testing, User Acceptance Testing (UAT), and release management.
- Support solution configuration, validation, and implementation activities.
- Manage production incidents, service requests, and operational escalations while ensuring SLA compliance.
- Monitor issue resolution progress and provide regular updates to clients and internal stakeholders.
- Work closely with Delivery, Technical, QA, and Support teams to ensure successful project delivery.
- Participate in root cause analysis and drive continuous service improvement initiatives.
- Support clients during implementation, go-live, and Business As Usual (BAU) operations.
- Assist with training, knowledge transfer, and mentoring activities where required.




- Participate in a 24/7 operational support roster, including occasional shifts, weekends, and public holidays.
- Provide support for merchant acquiring services including:Payment gateways and transaction routingPOS terminal and merchant integration issues
- Minimum 3 years of experience in the card payments industry.

- Experience in Business Analysis, Production Support, Service Delivery, or Client Support within a payments environment.
- Strong understanding of card payment systems, transaction processing, and payment operations.
- Experience gathering business requirements and coordinating change requests.
- Experience supporting production incidents, service requests, and operational escalations.
- Good understanding of testing processes, UAT, and release management.
- Proficiency in SQL for data analysis and troubleshooting.
- Excellent analytical, problem-solving, and documentation skills.
- Strong client-facing communication and stakeholder management skills.
- Ability to facilitate remote and face-to-face client meetings.
- Experience working with cross-functional teams in fast-paced environments.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field is preferred.

📌 Payments Acquiring Support Analyst(Visa/Mastercard) (Perú)
🏢 TechBiz Global
📍 Perú