Contact Center Specialist (Onsite – San Isidro)Job Summary

We are seeking a detail-oriented and customer-focused Contact Center Specialist to join our team in San Isidro (onsite). In this role, you will manage inbound and outbound communications across multiple channels, assist customers with inquiries, and ensure a positive customer experience through accurate and timely support.

Key Responsibilities

- Handle incoming calls, emails, and chat inquiries in a professional and empathetic manner
- Provide accurate information and guidance in accordance with company protocols
- Document customer interactions and promptly update CRM systems
- Resolve customer issues efficiently or escalate cases when necessary
- Meet performance metrics, including response time, call quality, and customer satisfaction scores
- Maintain confidentiality and adhere to company policies and standards




- Support administrative tasks related to customer service and follow-up activities

Requirements

- Minimum of 3 years of experience in a contact center or customer service role
- Strong communication and interpersonal skills in English
- Ability to multitask and manage time effectively in a fast-paced environment
- Excellent attention to detail and organizational skills
- Proficiency with phone systems, CRM tools, and basic office software
- Customer-oriented mindset with strong problem-solving abilities

Work Location

- Onsite position in San Isidro

Work Schedule

- Monday to Thursday: 08:30 AM – 05:30 PM (CST)
- Friday: 08:00 AM – 05:00 PM (CST)

#CSR25

Job Type: Full-time

Work Location: In person

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