Job Purpose

You will be a vital part of the Product Delivery Group, reporting to the Director of Product Delivery, overseeing the entire product delivery process for new client onboardings in Asia. Your primary responsibilities include managing our delivery, prioritization, and product quality processes. You will oversee all backlog requests, ensuring they are effectively channelled into the appropriate workstreams. By collaborating closely with business stakeholders and the IT team, you will play a key role in maintaining a stable and well-aligned flow of requests within our backlogs. Your role is crucial in aligning business objectives with process implementation, ensuring seamless end-to-end delivery of products and features. We are looking for a proactive individual with excellent communication and stakeholder management skills who can lead the product delivery process with precision and excellence. If you are passionate about aligning business objectives with process implementation and ensuring the highest quality product delivery, we invite you to apply for this role.

Key Responsibilities

End-to-End Ownership

- Own the end-to-end delivery process, ensuring timely and high-quality product delivery.

Backlog Prioritization

- Facilitate and prioritize the product backlog based on business value and stakeholder feedback.

Go-Live Strategies, Progress Monitoring and Risk Mitigation

- Develop go-live strategies, identifying and mitigating risks and issues impacting delivery timelines and product quality.
- Monitor project progress, identify risks, and implement mitigation strategies.

Change Management

- Establish and maintain a robust change management process to handle modifications, updates, or additional requirements throughout the delivery lifecycle, ensuring minimal disruptions and smooth transitions.

Stakeholder Collaboration

- Facilitate effective communication between all relevant stakeholders,



including business owners, IT Business Analysts, the PMO team, the development team, the account management team, and the customer support team.

Best Practices Establishment

- Establish and implement best practices within the product delivery process.

Product Quality Assurance Oversight

- Ensure comprehensive quality assurance processes are in place throughout the delivery lifecycle.
- Oversee activities to guarantee the product's functionality, performance, and security meet the defined standards.

Regular Updates

- Provide regular updates on project status, milestones, and potential roadblocks.
- While the PMO is expected to provide the general status to the company, as Delivery Managers, we'll take ownership of the project tracking.

Documentation, Feedback, and Performance Metrics

- Ensure all project documentation is up-to-date and accessible for future reference and audit purposes.
- Gather and incorporate stakeholder feedback to improve the delivery processes.
- Define and track key performance indicators to measure project success and drive continuous improvement.

Soft Skills

Effective Communication and Leadership

- Excellent in language. Ability to convey ideas clearly and concisely to different audiences.
- Strong leadership skills to motivate and guide the team towards achieving delivery goals.

Emotional Intelligence

- High emotional intelligence to manage interpersonal relationships judiciously and empathetically. Ability to remain resilient and focused under pressure, maintaining a positive attitude.

Collaboration and Time Management

- Strong teamwork skills to work effectively with various departments and stakeholders.
- Exceptional time management skills to prioritize tasks and meet deadlines.

Adaptability

- Keen attention to detail to ensure accuracy and quality in all aspects of the project.
- Ability to adapt to changing project requirements and handle unexpected challenges.

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📌 Product Delivery Manager (Mandarin Speaking) (Asia)
🏢 iGaming Centre
📍 Asia