Job Title:
San Isidro Ventas
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.Essential Functions/Core Responsibilities
• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Greet customers in a courteous,



friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

Candidate Profile
• Associate’s Degree in related technical discipline with six years of related technical experience preferred

• Achieve and maintain recognized and applicable technical certification(s)

• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)

• Working knowledge of client technical systems

• Courteous with strong customer service orientation

• Ability to

📌 San Isidro Ventas (Lima)
🏢 Concentrix
📍 Lima