City: Lima

Company: IDB

Posting End Date: 7/19/2026 11:59 PM EST
We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position

We are seeking a candidate with proven expertise in delivering information technology services, driving impactful results, and providing exceptional customer support. As a Senior IT Associate within the Service Management team, you will serve as the primary point of contact for IT services in the Andean region. This role requires deep specialization in IT operations, including service delivery, infrastructure support, and technical problem-solving.

You will make significant contributions to the management and continuous improvement of IT services across country offices, ensuring seamless operations and high-quality service to our clients.
What you’ll do

1. Stakeholder Engagement and Communication




- Build and maintain proactive communication with clients in the Andean offices, administrative management teams, local stakeholders, and suppliers to ensure efficient coordination of IT service demands, operational support, and timely dissemination of IT-related information.

2. Technical Coordination and Cross-Team Collaboration
- Collaborate with IT product teams, enablers, regional technology labs, IT Technical Leads, and other divisions and departments for attention on cases related to their focus area.
- Anticipate escalating cases by proactively initiating collaborative diagnosis and problem record documentation. Liaise with product teams and other areas as needed to ensure proper case resolution.

3. IT Service Delivery and Operational Support
- Contribute to ensuring a seamless IT local support experience across the Andean and other Country offices.
- Promote high-quality IT service delivery in

📌 IT Technical HUB (Lima)
🏢 Inter-American Development Bank
📍 Lima