Job Overview:

We're looking for an experienced Holiday Let Operations Manager to oversee the day-to-day operations of our growing UK short-term rental portfolio. If you're highly organised, proactive, and thrive in a fast-paced environment, we'd love to hear from you

.
Key Responsibilitie

s:
Manage the day-to-day operations of UK holiday lets and serviced accommodation properti
es.Oversee Airbnb and Booking.com accoun
ts.Manage our channel manager (Lodgify) to ensure calendars and listings remain accura
te.Handle guest communication via chat and phone with professionalism and excellent customer servi
ce.Manage bookings and calendars across multiple platfor
ms.Onboard new properties, including creating listings, uploading photos, writing descriptions, and setting up prici
ng.Coordinate maintenance requests and liaise with contractors and tradespeop
le.Schedule and manage cleaning teams to ensure properties are guest-rea
dy.Oversee guest check-ins and check-ou
ts.Maintain property compliance documentation, including Gas Safety Certificates, EICRs, insurance documents,



and other required recor
ds.Monitor operations, identify process improvements, and help reduce operational cos
ts.Utilize dynamic pricing tools such as PriceLabs (or simila
r).Manage guest messaging automation platforms such as ChargeAutomati

on.
Requireme

nts:

3+ years of experience managing holiday lets, serviced accommodation, or short-term rental operations (req

uired)
Proven experienc

e with
:
AirbnbBoo
king.comLodgify or similar channel management s
oftware.Dynamic pricing tools (PriceLabs or equi
valent).Guest messaging automation platforms (ChargeAutomation or s
imilar).Excellent written and spoken
English.Strong organizational and time management skills with the ability to manage multiple properties simulta
neously.Ability to work independently with minimal supe
rvision.Calm and professional when handling urgent situations, including guest complaints, maintenance emergencies, and l
ockou

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🏢 CS Outsource
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