About Us
Kreato Global | BPO & Language Solutions, founded in 2020, is a leading provider of business process outsourcing and language services. We specialize in delivering comprehensive communication solutions that help organizations overcome language barriers across the healthcare, legal, customer service, and social service sectors.
Our expertise includes Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), On-Site Interpretation, and American Sign Language (ASL) services, ensuring accurate, reliable, and culturally sensitive communication for clients and the communities they serve.
Role Overview
Kreato Integral is seeking a Quality Assurance (QA) Analyst to monitor interpreter performance, ensure quality standards, and provide coaching that drives continuous improvement.
Qualifications
2+ years of OPI/VRI interpretation experience




Previous QA experience in a BPO or Language Services environment preferred
Excellent English communication skills
Strong attention to detail and analytical skills
Experience providing coaching and feedback
Technical & Workspace Requirements
Wired high-speed internet
USB noise-cancelling headset
Quiet workspace
Requirements
Monitor recorded OPI/VRI interpretation sessions
Evaluate interpreter performance using QA standards
Provide coaching and performance feedback
Identify quality trends and recommend improvements
Ensure compliance with company and client standards
Prepare QA reports and documentation
Collaborate with Operations, HR, and Training teams
What We Offer
Work from home (remote)
Excellent work environment
Opportunities for growth

📌 Quality Assurance (Perú)
🏢 Kreato Global | BPO and Language Solutions
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