Job Description
Position Purpose
The Copilot & AI Agent Specialist is responsible for designing, developing, deploying, and continuously improving AI-powered agents using Microsoft Copilot, Copilot Studio, Power Platform, and related technologies to support business process optimization initiatives.
The role focuses on enhancing employee productivity, improving end-user support, reducing manual effort, automating repetitive activities, and providing intelligent assistance for process and system-related queries across enterprise applications.
The specialist will work closely with Digital, Process Excellence, Procurement, Supply Chain, IT, and Business teams to identify opportunities for AI-driven automation and create scalable solutions that improve operational efficiency and user experience.
Key Accountabilities
AI Agent Development & Deployment
• Design, develop, test, and deploy AI agents using Microsoft Copilot Studio and related Microsoft technologies.
• Build conversational agents capable of answering business process and system-related questions.
• Develop intelligent workflows that automate repetitive and manual activities.
• Configure integrations with enterprise applications such as SAP, Ariba, ServiceNow, Microsoft 365, Power Platform, and other business systems.
• Ensure AI agents provide accurate, secure, and compliant responses.
Process Optimization
• Partner with business stakeholders to identify automation opportunities.
• Analyze existing business processes and recommend AI-driven improvements.
• Translate business requirements into scalable Copilot and agent solutions.
• Support continuous improvement initiatives by leveraging AI and automation capabilities.
• Quantify benefits through efficiency gains, cost savings, and productivity improvements.
End-User Support & Knowledge Management
• Develop AI assistants that support users with Process guidance, system navigation, policy interpretation, troubleshooting common issues, transaction support
📌 Technology Lead (Lima)
🏢 Infosys
📍 Lima