About the client: Our client, a personal injury law
firm based in the U.S., is seeking an Intake Specialist to join
their team. The firm handles a high volume of legal cases and
prioritizes professionalism, responsiveness, and exceptional client
support in every interaction. About the role: As an Intake
Specialist , you will serve as the first point of contact for
potential clients, ensuring their inquiries are handled promptly,
professionally, and with care. This role involves managing inbound
and outbound client communications, qualifying leads, and
supporting the intake and legal teams throughout the client
onboarding process. The idóneo candidate will be confident in a
sales-driven intake environment while maintaining empathy and
professionalism when dealing with sensitive personal injury cases.
Personal Injury experience is highly preferred, and experience
using CloudLex is a strong advantage. Sales experience is a must.
What you’ll be doing: Handle inbound and outbound calls with
professionalism, empathy, and confidence. Engage with potential
clients to assess their situation and qualify leads based on case
criteria. Use a sales-driven approach to convert qualified leads
into signed clients. Accurately document client information and
case details in CloudLex or the firm’s case management system.
Follow intake scripts, workflows, and qualification guidelines to
ensure consistency and accuracy.



Schedule consultations and
coordinate next steps with attorneys and case managers. Conduct
follow-ups with potential clients to improve conversion and intake
efficiency. Identify urgent or high-priority cases and escalate
them appropriately. Provide clear, professional communication to
ensure clients feel supported throughout the intake process. Who
are we looking for? 1+ year of experience in intake, sales,
customer service, call center, or administrative roles (U.S. law
firm experience is highly preferred). Personal Injury law firm
experience is a strong advantage. Experience using CloudLex or
similar case management/CRM systems is preferred. Strong English
communication skills, both written and verbal. Proven sales ability
in lead qualification, conversion, or client onboarding. Ability to
work in a fast-paced, high-volume environment with accuracy and
professionalism. Strong empathy, patience, and confidence when
handling client conversations. Excellent attention to detail and
strong documentation skills. Self-motivated, organized, and able to
follow structured processes independently. Position: Intake
Specialist Remote Status: Fully Remote Preferred Location: Latin
America Working Hours: 9 am - 6 pm EST Holidays: US Federal
Holidays Salary: USD 1000 - USD 1200 per month Internal Job ID:
1382

📌 Intake Specialist - 1382 - Lima, Peru
🏢 Bionic Talent
📍 Lima