About the client: Our client is a boutique personal
injury law firm that focuses on providing a high-touch,
personalized experience. They prioritize exceptional customer
service and empathy, ensuring every client feels supported from the
very first interaction. About the role: We are seeking a highly
reliable, communicative, and efficient Legal Outbound Caller who
has experience in admin and who can handle outbound communications
and claims initiation. This role is crucial for keeping operations
moving smoothly by proactively contacting insurance companies to
open new claims and collaborating with clients to gather necessary,
accurate documentation. This is the right role for an assertive,
detail-oriented professional who excels on the phone and can
independently navigate insurance bureaucracies; it is not the right
role for someone who is hesitant on outbound calls or lacks the
diligence required to follow up consistently. The adecuado candidate
will possess exceptional English skills, a strong work ethic, and
the ability to represent the firm professionally to both corporate
entities and clients during sensitive situations. US Law firm
experience is preferred. What you’ll be doing: Conduct high-volume
outbound calls to insurance companies to open up and initiate new
legal claims. Contact clients proactively to gather missing
information, documentation, and specific details required to




successfully kickstart their claims. Maintain clear, meticulous,
and accurate records of all communications, follow-ups, and claim
statuses within the firm’s tracking systems. Navigate insurance
protocols efficiently to minimize delays in the claim-opening
process. Provide a supportive, professional, and clear
communication experience for inbound clients during the intake
phase. Balance phone-heavy tasks with timely administrative
follow-ups to ensure no claim stalls in the initial stage. Who are
we looking for? 1-2+ years of experience in customer service, call
center environments, telephonic intake, or administrative support
(legal background is a major plus). Proven track record of high
reliability, excellent attendance, and strong time management.
Comfort and confidence in handling consistent outbound phone calls
throughout the workday. Fluency in Spanish and English (spoken and
written). Strong organizational skills with the ability to manage
multiple calls and tasks simultaneously. Experience using CloudLex,
Filevine, Clio, or similar legal case management systems. Position:
Legal Outbound Caller Remote Status: Fully Remote Preferred
Location: Latin America Working Hours: 9 am - 6 pm EST Holidays: US
Federal Holidays Salary: USD 800 - USD 1200 Internal Job ID:
1432

📌 Legal Outbound Caller - 1432 - Lima, Peru
🏢 Bionic Talent
📍 Lima