Descripción de la vacante

NOTE

This position follows a hybrid model, with two days per week in the office and three days working remotely. While we offer flexibility in daily schedules, the role is expected to align broadly with U.S. East Coast business hours to support collaboration with key stakeholders.

Position OverviewReporting to the Senior Director of Localization Engineering, this role is responsible for providing support internally for specialized, technical file types and processes in translation. This includes but is not limited to for the successful development and implementation of technical solutions for Questel’s clients to optimize the utilization of our products and services and ensure customer satisfaction. This role will typically work on projects that involve software, website or CMS, single-source authoring, e-learning, AI voiceover, and other requests that would be automized with automation.

Principal Duties &

Responsibilities

Respond to requests for Localization Engineering from internal customers

Advise on or test processes during client onboarding for Account Services

Attend calls with clients to serve as the technical advisor for Sales or Account Services

Collect customer requirements, whether during onboarding or quoting

Prepare quote details and files for Client Solutions

Specify the full project workflow during quoting, if needed for technical projects

Create memoQ filters for file import

Carry out internal job requests from Project Managers for orders

Integrate translations into the source files

Perform engineering checks on files to ensure their completeness and functionality

Make formatting adjustments by language, as needed

Create LQA guidance for linguists on complex projects

Document new processes at the order, client, or department level

Attend and participate in weekly departmental meetings

Work on special projects and other duties as assigned

Qualifications & SkillsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,



skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor’s degree required. At least 2 years’ experience in technical/localization project management or engineering required. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:

Able to qualify, identify, and clarify client needs through effective questioning and listening

Able to analyze and synthesize information and evaluate external client needs as they correlate to Localization Engineering

Able to determine whether an existing process or a new process is needed

Confidence in presenting to internal and external management

Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others

Detail-oriented, organized, thorough, and accurate, with the ability to work quickly and steadily in a focused manner

Strong attention to detail and able to maintain accurate records

Ability to deal with frequent changes, delays, interruptions, and unexpected events

Possesses initiative, persistence, ability to solve problems, and enthusiasm for learning

Strong ability to multitask, prioritize, and work independently with minimal supervision

Strong analytical, troubleshooting, and decision-making abilities

Strong problem-solving and negotiation skills

Strong project management skills

Skilled at working effectively with cross-functional teams

Foreign language proficiency a plus





Proficiency in these tools is preferred (proficiency in similar tools will be considered)

Microsoft Word, Excel, PowerPoint, Outlook memoQ (CAT tool)

Passolo

MadCap Flare, Capture, and Lingo

BeyondCompare or WinMerge

Articulate RISE and Storyline

Adobe Premiere Pro

Adobe Photoshop

Required general technical skills/knowledge

HTML, CSS

XML

RegEx

General understanding of software and website concepts

Strong technical research and troubleshooting skills

Preferred technical skills/knowledge

JavaScript

VBA and macros (Excel and/or Word)

Advanced Excel formulas

PowerGrep

Windows batch files

Website translation experience, especially proxy-based

Chrome Dev Tools

WordPress or WPML

Other CMS tools

Any experience with scripting or programming

Basic understanding of translation industry standards (XLIFF, TBX, TMX)

AI Voiceover tools

Workflow automation tools like Blackbird or Zapier

Supervision ReceivedSupervision is provided by the Senior Director of Localization Engineering

Supervision ExercisedNone

Physical/Sensory/Mental DemandsConsistently standing and/or sitting with the ability to meet with other team members

Consistently operating a computer and other office productivity machinery

Remembering names and details

Working in a fast-paced environment with multiple items needing attention at once.

Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional RequirementsVerification of identity and criminal records check

DisclaimerPlease note this is not designed to cover or contain a comprehensive list of activities, duties and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.

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