ESSENTIAL CRITERIA
Not Desktop Support If your background is primarily hardware repair or general IT helpdesk, please do not apply.
VoIP Expert You must have handson experience with SIP trunks, PBX systems, and network routing.
English Only Supporting U.S. customers English fluency is required. Resumes must be in English.

RESPONSIBILITIES
Firstlevel support for VoIP, networking, and connectivity issues
Troubleshoot SIP, call quality, latency, jitter, and registration failures
Perform basic network troubleshooting TCP IP, DNS, DHCP, routing basics
Troubleshoot WiFi drops, access point connectivity, and cablingrelated issues
Provision phones, extensions, voicemail, call flows, and SIP trunk configs
Manage and prioritize tickets through our help desk system
Escalate complex problems with proper documentation
Update knowledge base articles and internal processes

REQUIREMENTS
2 years of VoIP or Network Support experience.
Strong understanding of TCP IP, DNS, DHCP, and NAT.
Practical expertise with
SIP, PBX systems, and SIP trunks.
Routers, switches, and WiFi troubleshooting.
Experience with ticketing systems and remote customer rapport.




Ability to communicate technical information clearly and simply to nontechnical users.
A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our companys success.
Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss.

NICE TO HAVE
CompTIA Network, CCNA, or VoIPrelated certifications
Experience in telecom, MSP, or VoIP carrier environment
Experience with Poly, Grandstream, or cloud PBX platforms

SCHEDULE
Work hours aligned with the U.S. Central time zone between 8am 5pm MF

COMPENSATION
Monthly Base Salary 1,500 2,500 USD.
Determining Factors Final offer depends on technical expertise, years of relevant experience, and specific skills.
Note This range covers base pay only all other benefits will be discussed during the offer stage.
Bolsa de trabajo Colombia ofrecemos puesto de Network VoIP Support Technician para el sector de Informatica Telecomunicaciones en la empresa VIVANT CORP de . Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Network VoIP Support Technician Open to all Latin America (Perú)
🏢 VIVANT
📍 Perú