The Delivery Director is responsible for end-to-end delivery excellence across non biddable (Linear TV, Print, OOH, Radio, digital) media operations, ensuring high-quality execution, operational consistency, and strong client satisfaction. This role owns resource management, delivery governance, performance evaluation, escalation handling, and the identification of growth and optimization opportunities within the assigned scope.

The Delivery Director plays a critical leadership role in managing large, multi-hub teams, developing leaders, driving engagement and retention, and ensuring compliance with PGD processes, standards, SLAs, and commercial agreements. The position requires strong stakeholder management with agencies, platforms, and internal partners, as well as the ability to scale operations while maintaining quality and efficiency.

Main Tasks
- Guarantee delivery standards across all capability teams and operational hubs.
- Own overall account health, providing regular status updates and managing client expectations.




- Act as the primary escalation point for agency and internal stakeholders.
- Ensure effective management, coaching, and development of Associate Directors and Supervisors.
- Develop and execute action plans based on agency feedback, performance results, and audits.
- Oversee delivery for large-scale teams, managing up to 120 FTEs.
- Ensure consistent, high-quality delivery across platforms, markets, and time zones.
- Develop initiatives to improve operations

Key Functional Responsibilities
- Collaborate with internal and external stakeholders to define and execute delivery strategies across non biddable (Linear TV, Print, OOH, Radio, digital) media operations.
- Oversee trading, buying, and commercial agreements in alignment with general, agency, and PGD standards, ensuring transparency and value.
- Lead negotiations for media pricing, value-added packages, and premium inventory access with key platforms such as Google, Nielsen, Meta, Amazon,

📌 Investment Regional Lead (Lima)
🏢 Publicis Global Delivery (PGD)
📍 Lima