Postúlate en Kit Empleo: kitempleo.pe/empleo/yx9tx

Description
Customer Service Representative (CSR)
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours
About the Role
We’re hiring a Customer Service Representative (CSR) to support customers across phone, email, chat, and ticketing platforms while delivering fast, professional, and empathetic service experiences.
This is a customer-facing support role for someone who thrives in fast-paced environments, communicates clearly under pressure, and genuinely enjoys helping people solve problems.
You’ll serve as the frontline voice of the company — handling inbound inquiries, resolving issues efficiently, documenting interactions accurately, and ensuring every customer feels heard and supported.
The idóneo candidate is organized, patient, solutions-oriented, and comfortable managing high ticket volumes while maintaining strong customer satisfaction scores and response times.
What You’ll Own
Customer Support & Issue Resolution
• Handle inbound customer inquiries across phone, email, chat, and support tickets




• Resolve customer issues quickly while maintaining professionalism and empathy
• Troubleshoot common customer concerns and escalate complex cases when necessary
• Deliver high-quality support experiences that build customer trust and satisfaction
• Maintain fast response times while balancing multiple conversations and priorities
Ticket & Case Management
• Manage support tickets using platforms such as Zendesk, Freshdesk, Help Scout, or Salesforce Service Cloud
• Prioritize urgent issues based on SLAs and business impact
• Document customer interactions clearly and accurately within the ticketing system
• Monitor open tickets and ensure proper follow-up until resolution
Customer Experience & Communication
• Communicate clearly, professionally, and empathetically across all support channels
• De-escalate frustrated customer situations calmly and effectively
• Capture customer feedback and identify recurring issues or service gaps
• Maintain a custo

Postúlate en Kit Empleo: kitempleo.pe/empleo/yx9tx

📌 Customer Service Representative (Perú)
🏢 Reconocida empresa
📍 Perú