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Job Title: Senior Salesforce Consultant

Key Skills: Salesforce Service Cloud, Salesforce Chat, Apex, Lightning Web
Components (LWC), Copado, Omni-Channel, CRM, Case Management, DevOps, Salesforce
Architecture

Experience: +5 YOE.

Location: Peru

Mode: Remote.

We at Coforge are hiring Senior Salesforce Consultant (#140361635) with the
following skill set.

KEY RESPONSIBILITIES

* Design, implement, and optimize scalable Salesforce Service Cloud and Chat
solutions, including omnichannel routing, case management, and customer
engagement workflows.
* Customize and integrate Salesforce solutions using Apex, Lightning Web
Components (LWC), and platform capabilities to meet business and technical
requirements.
* Advise business and technical stakeholders on best practices for chat
workflows, agent enablement, CRM processes, and cross-cloud architecture
strategies.
* Support DevOps processes, user enablement, system adoption, and platform
optimization through deployment automation, governance, and technical
guidance.

REQUIRED SKILLS & QUALIFICATIONS





* Bachelor’s degree in Computer Science, Information Technology, Engineering,
Business Systems, or equivalent practical experience.
* 5+ years of experience implementing Salesforce Service Cloud and customer
engagement solutions.
* Strong hands-on experience with Salesforce Service Cloud, Chat, omni-channel
routing, and case management processes.
* Expertise in Salesforce customization using Apex and Lightning Web Components
(LWC).
* Experience working with Salesforce DevOps tools such as Copado or equivalent
deployment platforms.
* Strong understanding of CRM workflows, chat deflection strategies, and
customer service operations.
* Experience collaborating with business and technical stakeholders to lead
solution design and implementation discussions.
* Knowledge of Salesforce security, data integrity, compliance, and governance
best practices.
* Excellent communication, stakeholder management, and consulting skills.
* Exp

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📌 Senior Salesforce Consultant (Perú)
🏢 Importante grupo
📍 Perú