Postúlate en Kit Empleo: kitempleo.pe/empleo/wpcvu

The successful candidate will demonstrate overall knowledge of Microsoft Dynamics 365 Finance Operations and have successfully completed implementation and post implementation support projects. The candidate will work alongside the D365 implementation team and provide implementation and post implementation support for global rollout.
Roles and Responsibilities
Provide post implementation support to end users onsite and offshore
Handle incoming support issues via our ticketing system and ensure timely resolution of issues, escalating when necessary
Participate in and manage customer supportfocused projects
Proactively address daily operational concerns
Become highly proficient with using Microsoft Dynamics 365
Troubleshoot and analyse applicationrelated issues and solve problems
Establish and maintain a positive and professional relationship with customers.
Provide continuing education to customer on how to effectively use Microsoft Dynamics 365
Document customer inquiries and reported problems and provide feedback and resolutions implemented.
Collaborate with other crossfunctional team members to discuss customer issues and resolutions and to share best practices.
Maintains current knowledge of relevant technologies as assigned.
Participate in special projects and system testing as required
Performs other duties as assigned
Requirements
Education
University Graduate with a relevant degree within a computational discipline
Skill




Implementation experience of Dynamics 365 Finance Operations including appropriate certification.
Good skills in all other functional capabilities of Microsoft Dynamics.
Good understanding of Microsoft Dynamics technical landscape Including PowerApps and SharePoint.
Excellent work ethic and customer service orientation.
Ability to prioritize tasks and sequence work to deliver best possible service with resources available
Ability to deliver quality service and problemsolving skills remotely to clients and communicate complicated concepts in a concise and articulate way.
Strong verbal and written communication skills Spanish Intermediate English
Knowledge
Demonstrable knowledge of Dynamics 365 ERP best practices including master data management and security implementation adopting segregation of duties.
Working knowledge of finance practices for GL, AR and AP.
Good understanding of architectural patterns such as web, thin client, thick client and cloud.
Experience of physical commodities business
Experience
5 years of Dynamics AX 365 ERP post implementation support projects
Previous customer support experience in a Software Support Application Support environment is preferred
Bolsa de trabajo Perú ofrecemos puesto de Junior Developer IT para el sector de Informatica Telecomunicaciones en la empresa VOLCAFE PERU de Miraflores. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

Postúlate en Kit Empleo: kitempleo.pe/empleo/wpcvu

📌 Junior Developer IT (Miraflores)
🏢 VOLCAFE PERU
📍 Miraflores