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Overview

Systems Analyst - Field Technician

At Vitis Technologies, we believe that success lies in delivering an unparalleled customer experience. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential.

Responsibilities

- On-Site Support & Troubleshooting: Provide on-site technical support for hardware, software, and networking issues, responding to service requests in a timely manner; diagnose and resolve problems with computers, printers, peripherals, and other IT equipment; assist with the installation, configuration, and maintenance of IT systems and applications.
- Equipment Maintenance & Repair: Perform routine maintenance on IT equipment (desktops, laptops, servers, networking devices); repair or replace faulty hardware components to minimize disruption to user operations; maintain a vehicle inventory of parts and tools for on-site repairs.
- Network Support: Assist with the maintenance of local area networks (LANs) and wireless networks at client sites; troubleshoot network connectivity issues, working closely with network administrators; ensure network configurations are correctly applied and documented.
- Documentation & Reporting: Maintain accurate records of service requests, repairs, and installations; provide regular updates to the client and management on the status of ongoing projects and issues.
- Customer Service: Deliver high-quality customer service, ensuring client needs are met with professionalism and efficiency; communicate effectively with clients and keep them informed of status and follow-up actions; build and maintain strong client relationships as a reliable IT contact.

Key Competencies

- Technical Expertise: Strong understanding of computer hardware, software,



and networking principles; hands-on experience diagnosing and repairing a variety of IT equipment.
- Problem-Solving Skills: Ability to troubleshoot and resolve technical issues independently and under pressure; analytical thinking to identify root causes and implement effective solutions.
- Customer Service Orientation: Excellent communication and interpersonal skills; ability to explain technical concepts to non-technical users clearly and patiently.
- Adaptability & Flexibility: Willingness to travel to different locations and adapt to varying work environments; ability to manage a dynamic workload and prioritize tasks by urgency and impact.
- Time Management: Strong organizational skills; ability to manage multiple service requests and work independently to complete tasks.

Qualifications

- Associate’s degree in information technology, Computer Science, or a related field; a bachelor’s degree is a plus.
- Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, Microsoft Certified Professional (MCP), or equivalent.
- Minimum of 2-4 years of experience in IT support or a similar role.
- Valid driver’s license and reliable transportation for travel to client sites.

Success Indicators

- High levels of customer satisfaction with technical services.
- Efficient and effective resolution of technical issues and incidents.
- Positive feedback from team members on leadership and support.

Personal Attributes

- Proactive: Anticipates challenges and takes initiative to address them.
- Collaborative: Works well with others and promotes a team-oriented environment.
- Detail-Oriented: Pays attention to detail and ensures high-quality work.
- Resilient: Maintains composure and performs well under pressure.
- Innovative: Open to new ideas and approaches to improve service delivery.

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Postúlate en Kit Empleo: kitempleo.pe/empleo/wksyd

📌 Systems Analyst (Vitis)
🏢 Prosource
📍 Vitis