Postúlate en Kit Empleo: kitempleo.pe/empleo/wkms3

Join to apply for the Customer Service (Communications) Agent role at Lima Walking Tour. We are one of the fastest-growing tourism companies in Peru, providing travelers the opportunity to explore Machu Picchu, one of the Seven Wonders of the World. We are looking for top-tier staff who can meet and exceed our customers' communication expectations.

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Position Overview As the first point of contact for our passengers, you will play a vital role in managing and building personalized itineraries, handling queries, and offering first-class travel advice. You will ensure the highest standards of service by maintaining excellent communication, attentiveness, and a keen eye for detail. Success in this role requires politeness, assertiveness, and the ability to make a lasting impression and set the right tone for our passengers' adventures.

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Requirements/Qualifications - University degree in Tourism, Hospitality, Communications, Journalism, Marketing (with a focus on content creation or customer service)

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- Fresh graduates are welcome; 1-2 years experience in tourism or hospitality preferred
- Fluent in English (written and verbal)
- Availability to work on a rotating schedule,



including weekends and public holidays Responsibilities - Respond to passenger queries and requests via email, WhatsApp, and phone, determining their needs and providing timely assistance
- Create tailor-made travel itineraries that contribute to unique and memorable experiences, aligning with passengers’ travel plans
- Serve as the first point of contact for prospective travelers and those currently on their journeys with us
- Provide outstanding customer service aiming to exceed expectations and set a positive tone for every tour
- Handle complaints and complex situations with professionalism, assertiveness, and care
- Perform administrative duties, including data analysis, liaising with third-party agencies (e.g., Viator, TourRadar), processing refunds, and managing internal customer service tasks
- Coordinate with outside tour operators as needed
- Promote and integrate other branches of the company to enhance the overall travel experience Join our team! Seniority level - Mid-Senior level Employment type - Full-time Job function - Other Industries - Travel Arrangements This job posting is active. No indication that it is expired or no longer accepting applications.

Postúlate en Kit Empleo: kitempleo.pe/empleo/wkms3

📌 Costumer Service (Communications) agent (Lima)
🏢 Lima Walking Tour
📍 Lima