Postúlate en Kit Empleo: kitempleo.pe/empleo/wkmom

About LangonLangonis a technology-enabled language management platform with one simple mission: to unify the entire language service workflow in one place. We build connections across languages and cultures to enable people to live their best lives.

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Lango is growing rapidly both organically and through acquisitions using our massive enterprise-grade data set to develop industry-transforming AI technology. We currently serve over 4,500 customers across the United States with a focus on specialized, regulated sectors such as healthcare, education, government, and legal. Our Lango Marketplace connects customers with in-person, virtual, phone, and AI interpreting and translation services spanning 200 languages including American Sign Language.

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Lango is a integral company with offices in Austin and New York City as well as Europe and Latin America. We are backed by Mucker Capital.

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About The RolenThenCustomer Care Specialistnis responsible for maintaining productive and supportive relationships with customers and vendors. The position manages a high volume of customer requests across multiple channels. Attention to detail, resourcefulness, and excellent written and verbal English communication skills are required to maintain customer satisfaction and meet scheduling KPI's

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Areas Of Accountability

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- Respond to incoming customer requests (via telephone, email, scheduling software)
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- Select and assign appropriate vendors according to client needs and vendor requirements
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- Generate quotes considering client requirements and priorities.
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- Work with new and existing clients to determine requirements and log jobs into the appropriate system
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- Manage the full cycle of language services for our clients, ensuring that quality control standards are met
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- Resolve scheduling conflicts (cancellations, overlaps, rescheduled jobs) notifying both the vendor and the customer in a timely manner
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- Analyze scheduling trends and vendor feedback to maximize coverage and successfully fill all assigned appointments
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- Keep all assignment and/or client-related information strictly confidential
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- Field questions and feedback from clients and vendors escalating requests based on procedure as needed
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- Optimize schedules to ensure fill rates
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- Collaborate with Vendor Management to identify future vendor headcount needs based on appointment requests and forecasts
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- Collaborate with Business Development and Account Management team members to ensure quotes are completed and jobs are filled on-time
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nCore Competencies & Must-Havesn

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- Proven attention to detail and track record of accuracy
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- Ability to maintain confidentiality with client information
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- Ability to communicate effectively in written and verbal methods across cultures and in a variety of customer-facing situations
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- Exceptional interpersonal skills and English communication skills (written and oral)
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- 3+ years working with Customer Relationship Management (CRM) applications
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- Creative thinker who takes the initiative to get tasks completed
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- Technical aptitude, familiarity in effective simultaneous use of multiple telecommunication systems.
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- Possess a consultative nature - the ability to influence others to maximize client satisfaction
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- Ability to multi-task and perform in a fast-paced environment
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- Skills in customer service principles and practices
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Postúlate en Kit Empleo: kitempleo.pe/empleo/wkmom

📌 Customer Care Specialist (Perú)
🏢 Lango
📍 Perú