Postúlate en Kit Empleo: kitempleo.pe/empleo/wkmfj

We are looking for general hardware/software support to employees and new incoming employees.

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This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

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The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)

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Desired Skills & Experience

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Responsibilities

nImage and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote supportn

Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices

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Printer break-fix and installation

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Disposal, redeployment and Asset reclaim

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Shipping coordination

nData Backup and Data Recovery coordinationn

Hardware Refresh

nWarranty and Out-of-warranty repair and replacementn

Depot Services

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Walk Up Support

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Spare parts management

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Executive (VIP) Support

nAudio and Video Support including Health Checksn

Inventory and Asset Management – Depot Operations

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Coordinate with external vendors for dispatch support

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Identify and resolve hardware and software application conflicts

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- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
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- Responsible for asset tagging and entering all incoming equipment into our asset management system
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- Collaborate with cross functional teams to properly onboard incoming new hires
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- Ensure that hardware is properly assigned and updated into our management system




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- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
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- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
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- Ensure that resolutions are consistent with company standards and policies
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nRequirements/Qualifications:n

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- Prefer 3-5 years IT experience, including technical training
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- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
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- Experience with imaging windows 10 OS.
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- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
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- Networked printer experience (queue creation, server maintenance, etc.)
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- Experience in using PC-based word processing, presentation, and e-mail software preferred
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- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
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- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
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- Outstanding customer service and interpersonal skills
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- Excellent organizational skills and ability to prioritize tasks among many competing requests
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- Experience working in or supporting a call center or help desk environment
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- MCP and or A+ Certifications
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- Aptitude for learning
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- Excellent oral and written communication skills
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- Ability to work in teams and in a team environment
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- Able to lift up to 50 pounds
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- Own car for transportation (mileage will be reimbursed by policy)
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- Valid driver’s licens
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nOtros RequisitosnLocation: Av. Argentina 6000 , Lima 07006, Carmen de la Legua, Lima .Perún

Work Model: On site

nContract: 1 month.n

Remuneration: USD 750,00 a USD 850,00

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Language: Conversational English (Evaluations will be done)

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Experience: 2 or 5 years

Postúlate en Kit Empleo: kitempleo.pe/empleo/wkmfj

📌 Desktop Support Technician (Perú/ Lima )
🏢 GSB
📍 Lima