Postúlate en Kit Empleo: kitempleo.pe/empleo/wkh61

We are currently looking to add to our team: Genesys Cloud Administrator and Support You will be responsible for the administration and operational support of the Genesys Cloud platform, ensuring service continuity and efficient incident management in a multi-solution environment.

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Your main responsibilities will include:

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- Managing Genesys Cloud, users, profiles, queues, workflows, reports, etc.
- Handling user support issues related to the platform.
- Handling issues with vendors (Genesys Cloud, Microsoft Dynamics, telecommunications providers, etc.) - Analyzing technical issues by identifying potential causes of the problem - Understanding the overall architecture of the solution, its various components, and their integrations - Collaborating on the design of the integration architecture What we are looking for - Solid experience with Genesys Cloud CX.
- At least 4 years of experience with GC performing similar tasks.




- Knowledge of Dynamics CRM, telephony, networks, and contact centers.
- Knowledge of communications architectures.
- Experience with integration architectures.
- Advanced English (spoken and written).
- Participation in high-impact international projects.
- Fully remote work from LATAM.
- Continuous professional development opportunities.
- Integration into general and multidisciplinary teams. METRICA is a multinational technology company with over 25 years of experience, specializing in consulting, outsourcing, and the development of solutions that drive digital transformation globally. With presence in Spain, Peru, Chile, Portugal, and the United States, we promote an innovative, ethical, and inclusive work environment.

Postúlate en Kit Empleo: kitempleo.pe/empleo/wkh61

📌 P. 6902 Administración y Soporte de Genesys Cloud (Lima)
🏢 Metrica Andina
📍 Lima