Postúlate en Kit Empleo: kitempleo.pe/empleo/wkgbg

Role SummarynAvanto provides complex BPO and technical professional services, and our clients rely on us to seamlessly integrate into their business operations. We are seeking a highly capable, consultative Project Manager to serve as the strategic bridge between our sales team, our internal delivery teams, and our new clients.

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We are looking for individuals who are comfortable working in an environment where processes are continuously evolving, and where technology including AI, is used to drive better outcomes.

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This is not a back-office administrative role, and we are not looking for someone to just check boxes on a tracker. We need a delivery leader who deeply understands BPO and technical services, acting as a trusted advisor to our clients from the moment a deal closes through a successful go-live. You will architect their onboarding experience, translate their technical and business requirements into operational realities, and drive external projects with authority, high emotional intelligence, and discipline.

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Key Responsibilities

nConsultative Client Onboarding & Deliveryn

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- Act as a Strategic Guide:nLead the end-to-end onboarding process for new client engagements. Leverage your understanding of Avanto's BPO and technical services to advise clients on best practices and steer them away from potential implementation pitfalls.
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- Drive Kickoff & Alignment:nOwn the agenda and facilitate high-level external kickoff meetings. Ensure client executives and operational leaders are fully aligned on scope, technical requirements, workflows, and communication cadences.
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- Manage Expectations & Scope:nAct as the gatekeeper between the sales process and operational reality. Confidently manage client expectations to prevent scope creep during the onboarding phase.
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nTechnical & Operational Translationn

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- Bridge the Gap:nServe as the critical translator between the client’s business needs and our internal operations and technical delivery teams.
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- Validate Requirements:nEnsure that all technical requirements, IT infrastructure needs, and outsourced operational workflows are thoroughly documented, understood by the client, and actionable for the Avanto team.
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nClient Transition & Offboardingn

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- Manage Seamless Transitions:nArchitect structured transition and offboarding plans when client engagements evolve or conclude.
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- Ensure Operational Readiness:nCoordinate final knowledge transfer, documentation handoffs, and operational closure to guarantee a steady-state transition without disruption.
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nRequired Skills & Competenciesn

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- Industry Acumen:nDemonstrated ability to understand and speak confidently about BPO services, technical workflows, or IT infrastructure to both technical and non-technical external stakeholders.
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- Consultative Polish:nExceptional external-facing presence.



You must possess the emotional intelligence to navigate complex client dynamics, manage frustrations gracefully, and guide executives through operational change.
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- Assertive Stakeholder Management:nThe ability to confidently set boundaries and guide client expectations while maintaining a premium service experience.
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- Communication:nAuthoritative written and verbal communication. You command a room during client kickoffs and executive check-ins.
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- Project Management Tools:nStrong experience building out transparent client-facing project trackers in tools like Jira, Notion, or similar platforms.
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- Experience leveraging automation or AI tools to improve workflows is preferred
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nExperience & Qualificationsn

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- Experience:n3–6 years of client-facing project management or implementation experience.
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- Industry Background:nRequirednexperience working within a BPO, Managed Services Provider (MSP), or Technical Professional Services environment.
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- Education:nBachelor’s degree in Business Administration, Operations, Project Management, or a related field.
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nKey Performance Indicators (KPIs)n

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- Time-to-Value:nAverage time required to successfully onboard new clients and achieve operational readiness.
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- Client Satisfaction (CSAT):nClient feedback scores specifically related to the onboarding and implementation experience.
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- Scope Fidelity:nMinimization of out-of-scope requests or undocumented changes during the implementation phase.
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- Implementation Quality:nSuccess

Postúlate en Kit Empleo: kitempleo.pe/empleo/wkgbg

📌 Project Manager (Latam) (Lima)
🏢 Avanto
📍 Lima