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Team Leader, Operations BPO page is loaded## Team Leader, Operations BPOlocations: PER Lima - Av Primavera 1013: PER Lima - Avenida El Camino Real N195 Calle Santa Luisatime type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Team Leader, Operations BPOJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## Essential Functions/Core Responsibilities* Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly* Identify performance related issues, develop an action plan for improvement, implement corrective action,



up to and including termination of employment* Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations* Communicate expectations to employees and provide timely updates* Provide subject matter expertise in handling escalated customer calls as needed* Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities* Stay current on internal work processes, policies and procedures. Attend required manager development training* Promote the Concentrix values through both behavior and attitude, including being an advocate for team members## Candidate Profile* Associate's degree in related field with two to four years of relevant experience preferred* Highly motivated individual with skills to develop and coach team members to achieve performance expectations* Work well under pressure and follow through on items to completion* Strong c...

Postúlate en Kit Empleo: kitempleo.pe/empleo/wjhmf

📌 Team Leader, Operations BPO (Lima)
🏢 Convergys
📍 Lima