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In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
- Supervise logistics operations, including order preparation and coordination with logistics operators (3PL).
- Manage logistics operations for the wholesale, retail, and B2B channels.
- Ensure compliance with delivery systems and delivery windows.
- Ensure the receipt and processing of goods using systems such as SAP and the logistics operator’s systems.
- Coordinate lead times and order preparation with customers.
- Prepare weekly and monthly reports and dashboards.
- Coordinate international deliveries and manage the Freight Forwarder.
- Participate in audits and performance review meetings.
- Prepare reports related to distribution, costs, and quality.
- Control billing from logistics providers (Billing vs. Returns).
- Other duties and/or cross‑functional collaboration
- Handle customer service matters (arising from complex cases) and transportation‑related claims.
- Coordinate the exchange of goods to be shipped. Develop and correct operational procedures.
- Coordinate tasks related to Events.
- Coordinate occasional overseas shipments.
Key Requirements and Knowledge
- Technical degree, bachelor’s degree, or equivalent experience in logistics and/or operations.
- Experience managing 3PL logistics operators (supervising daily operations, participating in audits, reviewing performance, and incident analysis)
- Knowledge of multichannel logistics coordination.
- Advanced Excel skills.
- Experience with Power BI and SAP (preferred).