Postúlate en Kit Empleo: kitempleo.pe/empleo/wjc8z

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen !

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Documentation Specialist / Quality assurance to integrate our internal team, based in Lisbon.

Your responsibilities include:

- Process design and improvement (producing, reviewing and maintaining project and technical deliverables within the scope of the service transition program);
- Gathering information from technical teams (incoming and outgoing) and from the client through interviews, workshops and knowledge transfer (KT) sessions;
- Structuring, organising and standardising documentation according to defined standards, ensuring consistency, clarity and traceability;
- Documenting processes, workflows, application and infrastructure architectures, configurations, integrations and system dependencies;
- Supporting the build-up and maintenance of the documentation repository;
- Ensuring alignment of the documentation with ITIL processes (Incident, Problem, Change, Request, Service Level Management, etc.)
- Contributing to the definition of templates, documentation taxonomy and knowledge management best practices.

You must have:

- Higher Degree or equivalent (training or professional experience);




- Minimum of 2 years’ experience in the design and improvement of procedures and operational documentation;
- Knowledge of the ITIL framework and of the terminology associated with IT service management;
- Proven ability to conduct interviews and information-gathering sessions with technical teams;
- Rigour, method, attention to detail and strong focus on the quality of the deliverable;
- Proficiency with documentation and collaboration tools (Microsoft 365, SharePoint, Word, Visio or equivalent);
- Good communication, interpersonal and teamwork skills;
- Fluent in Portuguese and professional level of English (written and spoken);
- Availability to travel to UK.

We value:

- ITIL 4 Foundation or other Service Management certifications (e.g. ISO/IEC 20000);
- Knowledge of Knowledge Management and Information Architecture methodologies;
- Experience with ITSM tools (e.g. ServiceNow);
- Ability to create process and architecture diagrams;
- Knowledge of agile methodologies (Scrum, Kanban) and hybrid environments;
- Dynamism, initiative and results orientation;
- Analytical skills, problem-solving and conflict management abilities.

We offer:

- Salary package according to the function to be performed and with demonstrated experience;
- Career development and certification programs;
- Balanced and Friendly work environment;
- Integrate the biggest IT MSP operating in Portugal by revenue.

Workplace: Lisbon – Hybrid (Availability to travel to UK)

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.pe/empleo/wjc8z

📌 Documentation Specialist / Quality assurance (Lima)
🏢 Claranet Portugal
📍 Lima